Privacy Policy
This policy is effective as of 2024
This Privacy Policy applies to the information and data that Trutina Pharmacy Inc. (“Trutina”) collects when you use our website or our products and services.
Summary
This policy applies to
- Visitors to our website
- Customers
- Users of our products and services
The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.
We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.
This Policy covers:
Contents
- Privacy Policy
- Summary
- What Personal Information We Collect
- How We Collect Information
- How We Use Your Information
- The Legal Basis For Collecting and Processing Information
- How We Share Information
- How Long We Retain Your Information
- Cookies and Other Tracking Technologies
- Your Rights Regarding Access to and Control over Personal Information
- Security
- Children’s Privacy
- Sensitive Information
- Contact Us
What Personal Information We Collect
We collect various types of information depending on how you interact with us and what products or services you use.
Personal Information you provide to us
If you fill out a form on our website that requires contact information such as signing up for a newsletter, submitting a request for information or products and services we will collect and process that information to provide you with the communication, products or services. These types of Personal Information may include your name, email address, company name, job title, your physical address, payment and billing information.
Personal Information collected when you visit our website
When you use our website, we may automatically collect Personal Information such as IP address, user – agent information (which is automatically sent by your web browser and may include device type) and information collected by cookies and other similar technologies. Our cookie policy can be found here: Cookie Policy
Personal Information collected when you use our products or services
When you use our products and services, we collect other types of Personal Information. These types of Personal Information include:
- Username
- IP Address
- Name
- Email address
- Street Address
- Telephone Number
We may also collect usage data regarding your use of our products and services and this data may contain Personal Information.
We also collect payment and billing information when you register for the use of our products and services. For example, we may ask you to provide a billing address for your account and payment information. We use this information solely to process payments and deliver our products and services.
If we need sensitive personal information such as health information, government-issued identification information, or information or other similar sensitive data, we will only collect such information with your explicit consent and in the course of providing services as health care provider through our pharmacy.
Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.
How We Collect Information
We collect Personal Information from you when you visit our website or use our products and services. Some of this information is provided by you and some is collected through other healthcare providers within your circle of care. We collect Personal Information in the following ways:
- When you register for our website to access member-areas
- When you submit refill requests
- When you communicate with us by phone, email or fax.
We may collect personal information from other sources, such as:
- Other healthcare providers within your circle-of-care
How We Use Your Information
We process your personal information for the following purposes:
- To provide our services.
- To respond to your requests for information.
- To contact you with updates about our services.
- To market and advertise our services, including sending marketing communications, only with your consent.
- To provide important updates about to the services we provide and your health
- To analyze and improve our website and services.
The Legal Basis For Collecting and Processing Information
We use the following legal bases for collecting Personal Information:
- We may collect or process information with your consent, such as when you subscribe to our newsletter, ask for information, or sign up for services.
- We may collect or process information we need to provide our services as a Regulated Healthcare Provider
- We may collect or process information to fulfill a legal obligation in the course of providing care
- We may collect information when we have a legitimate interest to do so, such as for marketing, as long as our legitimate interests are not outweighed by your rights.
- We may collect or process information if necessary to protect the vital interests of the user or another individual.
How We Share Information
We share Personal Information with our affiliates and partners, as needed to provide our services. We share Personal Information with service providers such as accountants, payment processing companies, and other vendors we use to operate our website and provide our products and services.
Our vendors and service providers are not permitted to use your personal information for any other purpose than to provide contracted services. Vendors are not permitted to use your personal information for their own marketing and are not allowed to share your information for marketing purposes.
We may share personal information in response to a legal summons or subpoena, or if required by law enforcement agencies.
How Long We Retain Your Information
How long we keep Personal Information that we have collected depends on the type of information and the purpose for which it was collected. After a reasonable period of time or the completion of the purpose for which it was collected, we will either delete or anonymize personal information.
We are required to retain Personal Health Information for a period of 10 years after the last date of service. This is in keeping with the requirements set by our regulatory body.
Cookies and Other Tracking Technologies
Cookies are small files stored on your web browser when you visit our website. Some cookies last only as long as you remain on the website; others, called “persistent cookies” may be stored for longer periods of time. These cookies can make browsing easier by storing your password or your preferences regarding how you use the website. Cookies collect information such as the IP address of your computer, your browser settings, and information about how you use the website. Your general location may be estimated from your IP address. Some cookies track users’ activity on our website, apps, and services in order to deliver personalized advertising to you on this and other websites.
More information about how we use cookies may be found here: Cookie Policy.
Your Rights Regarding Access to and Control over Personal Information
You can always contact us in order to: (i) withdraw your consent, (ii) update the personal information that you have provided to us, and (iii) change your preferences with respect to marketing, by e-mailing us at registration@trutinapharmacy.com or if applicable, logging into your account to update your information. Your right to access, correct, or update all or a portion of your personal information is subject to whether this is permissible under applicable laws or other legal restrictions. As we take your privacy seriously, we will take reasonable steps to verify your identity before granting you access or making corrections, updates or deletions to your personal information.
Security
We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible.
- Personal data is encrypted during transmission.
- Personal information is encrypted at rest at our data centers.
- Employees are given access to users’ personal information only on a “need to know” basis.
- All employees are required to receive training on information security.
- All employees with access to personal information are subject to background checks.
- All employees with access to personal information are required to sign a binding confidentiality agreement.
Before sharing personal information with our vendors, we make sure they have implemented security procedures to protect your data. Our vendors and partners are not permitted to use or share your information for any purpose other than to provide the services for which they have been contracted.
Children’s Privacy
We do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from children under the age of 13 without parental consent (or as permitted by law), we will delete it. If you believe that a child may have provided us with personal information without such parental consent, please contact us.
Sensitive Information
Unless specifically requested, we ask that you not send us, and you not disclose on or through our websites or otherwise to us sensitive personal Information unless specifically requested by us or required by law.
Contact Us
If you have any questions about this privacy policy, or if you want to exercise your privacy rights as outlined above, please contact us at registration@trutinapharmacy.com
